Saas Client Support Executive

Description:

We are looking for an impressive SaaS Client Support Executive to join a dynamic team providing an exceptional level of customer support within the Insurtech space. The successful candidate will be supporting clients to help resolve software issues, track metrics and build relationships. This opportunity is fully office based in central London with every other Friday off!

Responsibilities

• Supporting external and internal stakeholders
• Acting as 1st level of support for clients
• Tracking resolution metrics and organising project details
• Identifying and prioritising operational issues to ensure client systems work well
• Prioritising support tickets to appropriate escalation team, acting as first line for trouble shooting
• Supporting client success managers in completing projects and testing protocols for product/software releases

Requirements

• 2+ years proven experience in a specialist customer/client support role
• Support experience with Insurtech or SaaS products essential
• Located in the London area
• Experience with Jira/Freshdesk or similar
• Exceptional verbal and written communication skills