Description:
National Highways have an excellent opportunity for a Regional Operations Centre Team Manager to join our team in the East Midlands region. The ROC Team Manager will be an integral part of the regional control room as part of the Regional Operations Centre (ROC), being responsible for ensuring the regional control room proactively manages the safe and effective operation of the Strategic Road Network across the region. The role will be responsible for the coordination of workflow in the regional control room and providing operational guidance to ensure the regional control room takes ownership of providing our customers with a positive experience.
What you’ll be leading on
- Have a clear and comprehensive picture of Strategic Road Network performance across the region on a real-time basis, ensuring that the regional control room is proactively managing the network and ensuring a positive experience for customers.
- Responsible for directing and coordinating the deployment of available resources across the region’s Strategic Road Network to maximise traffic flow and minimise the impact of planned and unplanned events on customers.
- Act as National Highways Operational Commander during critical incidents, making sure plans are in place and actions are taken to ensure effective and safe resolution of network operational issues, proactively informing, and assuring senior management as required.
- Take responsibility for the ROC proactively managing all asset defects that impact upon the real-time operation of the network.
- Oversee the regional control room’s coordinated communications (using systems when needed) with customers, partners, stakeholders, and colleagues across a range of mediums to ensure that all parties are kept informed and receive accurate and timely information.
- Be responsible for the regional control room team’s performance and workload on a shift.
- Work with Operations Manager to continuously improve the operational capability of the regional control room, including staff engagement and supporting transformation activity.
To be successful
- Experience of embedding safety across all areas of responsibility
- Experience of managing a 24/7 safety critical and customer focused operational environment
- Experience of making time critical decisions balancing safety, customer needs and operational challenges
- Experience of managing team workload and performance, with a proven record of driving best practice/continuous improvement