Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun
Technology is evolving every day, so is TUI. By providing you with the best tools, you’ll build your knowledge to understand our customers and adapt your style to help answer questions, bring holidays to life and improve customer loyalty
If things don’t go to plan, you will be pro-active and confident to investigate and resolve any question or complaint
You’ll embrace change and rise to the challenges of a customer focussed role
Your drive to achieve will lead you to exceed your sales and service objectives, in Retail we call it ‘Smashing your Targets’
ABOUT YOU
Excellent customer service skills
Strong commitment to achieve targets and overcome challenges
Team player who engages and collaborates at all times with customers and colleagues
An organised individual who takes pride in their work and responsibility of their own development
Ability to use initiative to proactively spot and resolve potential problems
Passion to work within tourism, although travel experience is not essential
Confidence to handle multiple currencies and administrative tasks whilst complying with procedures
Flexibility to work variable shift patterns each week which could include evenings & weekends in line with customer demand and shop opening times. Shift patterns are normally shared 4 weeks in advance.