Retail Team Leader

 

Description:

Are you ready to make a splash in the retail world while creating outstanding experiences for guests? SEA LIFE Birmingham is seeking a Retail Team Leader to oversee daily operations, provide leadership, and ensure exceptional customer service. This role involves managing stock, supporting the sales strategy, and fostering a positive environment where the team can thrive and deliver exceptional guest experiences.

Key Responsibilities:

✔ Support the Retail Manager with the department’s daily operations.
✔ Act as Duty Manager, handling guest complaints and maintaining smooth operations.
✔ Drive sales success by ensuring the team is upselling products effectively.
✔ Manage merchandising, display presentation, and stock, meeting budgeted targets.
✔ Oversee vending machine providers and the operations of games.
✔ Provide coaching, training, and support to new and existing team members.
✔ Set an example of excellent sales techniques and customer service.

Qualifications & Experience:

🎓 Previous Team Leader experience is a plus.
🎯 Strong communication and rapport-building skills.
🎯 Ability to inspire and mentor a team to achieve excellent results.
🎯 Problem-solving skills to manage challenges quickly and effectively.
🎯 Self-starter who can prioritize and stay calm under pressure.

Benefits:

  • Monthly bonus based on guest satisfaction.
  • 25% discount in retail shops and restaurants.
  • 40% off LEGO online.
  • Merlin Magic Pass – free tickets to all attractions worldwide for you, your family, and friends.
  • Discounted stays at Merlin hotels globally.
  • Special rates on cinema tickets and more.

Organization Merlin Entertainments
Industry Retailing Jobs
Occupational Category Team Leader
Job Location Birmingham,UK
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2025-02-05 3:54 pm
Expires on 2025-03-22