Retail Assistant

Description:

To work as part of the sales team, providing each customer with an optimum level of customer service, and to ensure the retail store meets sales targets. Maintain visual standards and support effective stock management.

Your Role Accountabilities...

• Provide and continuously develop your product knowledge

• Replenishing stock and maintaining high standards of merchandising and housekeeping.

• Displaying good listening skills, identifying customer needs and responding to them quickly.

• Showing flexibility and willingness to meet store needs during the period of employment regarding hours, work and duties.

• Adherence to all Company policies and procedures e.g. timekeeping, absence reporting procedures etc.

• Confidence to engage with groups of customers at a time and relay product information in an enthusiastic and entertaining manner.

• Engaging with customers on photo opportunities outside the shop.

Qualifications & Experiences...

• Previous retail experience or experience working with the public (if a school leaver, work experience is desirable)

• Selling skills - proactively seeks out opportunities to increase sales.

• Able to communicate clearly and confidently with the public.

• Able to use own initiative.

• Enthusiasm and passion for, as well as excellent knowledge of, the Harry Potter brand.