Description:
A client facing role the Proposal Manager is responsible for client raised Non Standard Service Requests from receipt from the client through to submission of a priced proposal to the client. RPMs interact with internal and external clients in order to work through requirements, solutioning and response package submission.
Responsibilities
- Schedules, facilitates, and captures meeting minutes for Triage calls with the Account team and Technical Requirements Reviews (TRR) with Client
- Coordinates with solution teams for complete and timely quotes/responses
- Creates quote documents
- Creates Customer Response Package (Statement of work and Price document) based on quotes and ensures contractual language and quality standards are met
- Facilitates DXC internal review of Customer Response Package prior to submission to Customer
- Responsible for obtaining SFDC Opportunity ID from Account and for updating SFDC ID field in the
- Submits final Response Package to Customer for review
- Tracks the review period and manages updates to the Response Package
- Finalise the Response Package after the review
- Arrange for contract print, signature and filing
- Liaise with the customer to help them gain approval
- Pass on details of signed contract and PO to PMO
- Attains a solid understanding of the customer contract
- Operates within boundaries of SLA/SLO requirements
- Pro-actively monitors requests within their responsibility
- Handles status update requests, including routing expedited customer requests
- Prepare weekly status reports and present them at Client meeting
- Where contractually obligated, update customer systems with request statuses, etc
Skills
- Knowledge of Workflow tools such as Service Now are advantageous
- Detail Oriented
- Excellent Time Management
- Ability to multi-task
- Strong written and verbal English communication skills
- Strong proposal writing skills
- Basic Technical Understanding
- Financial knowledge
- Ability to apply margin to determine price
- Knowledgeable of contract terminology and understanding
- Interpersonal, client facing skills
- Team player (will need to interact with various teams)
- Ability to quickly learn quoting tools
- Professional acumen
- 3-5 years’ work experience