Remote Optimisation Engineer

Description:

Optimised, a purpose-driven and B Corp certified organisation committed to environmental and social impact, is looking to hire a Remote Optimisation Engineer to join its Remote Optimisation Centre (ROC) in Ashby. The role involves working on a rotating 4 x 12-hour shift pattern over an 8-day cycle, providing high-quality technical support remotely to clients across various sectors.

This is a unique opportunity to be part of an impactful organisation that is helping accelerate the world's transition to net zero by delivering integrated solutions in carbon impact, utility management, and building optimisation.

Key Responsibilities:

• Serve as the first point of contact for client issues, ensuring timely resolution and escalation within service level agreements (SLAs).

• Conduct remote PPM (Planned Preventative Maintenance) and reactive fault diagnostics through system dial-ins, pre-start checks, time schedule adjustments, and software configuration.

• Generate service and investigation reports summarising issues, resolutions, and maintenance activity.

• Carry out basic remote energy investigations using analytical tools (e.g., diagnosing overheating, cooling issues, or passing valves).

• Support and guide on-site engineers with technical issues through remote fault resolution.

• Implement operational optimisation measures related to HVAC, lighting, or refrigeration systems using BMS tools like IQ Vision.

• Maintain accurate administrative records and perform data entry into CAFM systems.

• Build and nurture relationships with clients and stakeholders through consistent, professional communication.

• Uphold high ethical standards, drive, and a purpose-driven mindset aligned with Optimised's mission.

Candidate Profile:

• Strong understanding of HVAC mechanical plant operation.

• Experience in BMS programming software and building management systems.

• Familiarity with energy efficiency goals and performance targets.

• Demonstrated fault-finding skills, ability to work independently and collaboratively.

• Excellent interpersonal and communication skills, both digitally and in person.

• Resilient, proactive, and detail-oriented with high IT literacy.

• Passion for climate action, sustainability, and social change.

• Able to adapt to a fast-paced, purpose-led environment.

Benefits:

• Starting salary: From £33,000 (dependent on experience)

• Holidays: 33 days annual leave (rising to 38 with service), plus option to buy/sell 3 days

• Pension: 5% matched contributory pension scheme

• Insurance & Health: Life insurance, private medical insurance, annual flu jab, and eye test

• Work-Life Balance: Flexible shift-based work, sustainable travel days, charity volunteer day

• Support Services: Access to award-winning Employee Assistance Programme & online GP

• Development Perks: Sustainability and professional development allowance, one paid professional membership annually

• Transport Perks: Cycle to work and EV car scheme, annual railcard

• Recognition: Staff referral reward scheme