Description:
We are seeking to recruit a dynamic and proactive individual to join our Specialty Team in an Account Manager role in Ipswich! Working on a varied portfolio of Specialty Clients, this exciting role requires the management and coordination of all post placement services delivered to your allocated Clients.
How You'll Make An Impact
- Know the Client’s business and their reinsurance programmes, collaborating with sales team to understand any client requirements
- Acts as a point of contact to Client, Broker, Local Overseas Offices, Market and Management for assigned accounts
- Improve the overall customer relationship, delivering reliable administrative support and Client service
- Establish what services the Client values, providing clear, accurate, timely and relevant material including MI as required by the Client, Broker and Local office
- Responsible for ensuring all post placement servicing is delivered and prioritised, invoiced and settled in accordance with contract terms and Clients expectations, being responsible for end to end process until full payment to/from all parties
- Work with broking team to ensure they are kept informed of issues and developing situations are raised as vital
- Maintains ultimate responsibility for coordinating query resolution with the
- Client and ensuring effective management of queries per Client instructions
- Coordinates and attends technical and claim audits when necessary
- Monitoring of contract or program experience for assigned Clients, being aware of any anomalies and raising any concerns to the Account Executive
- Coordinates with all internal partners relative to the Client portfolio and works together with the Account Executive
- Is aware of unpaid items and status of collection for regular update and discussion with Clients and ensures problems are raised to management
- Adheres to standard internal processes, policies and procedures, and other external regulatory requirements
- Compliance with legal requirements, industry regulations, interpersonal policies and Gallagher Re best practice and professional codes
- Coordinates regular engagements to ensure Client satisfaction and to gain a knowledge of Clients business and operating environment
- Undertake travel as the need arises to Clients, Reinsurers and/or other Gallagher Re offices and attend relevant meetings, ensure meeting notes and follow-up actions are completed
- Technical knowledge of Reinsurance business and all servicing functions essential pertinent to the client
About You
- Educated to A-Level standard or equivalent
- Knowledge of Reinsurance products and services
- Reinsurance experience essential
- Strong IT skills (Microsoft Office)
- Excellent communication skills (Written and Verbal)
- Attention to detail
- Ability to organise and prioritise
- Ability to work in a team and autonomously; and general willingness to learn and grow
- Ability to build strong working relationships with both Clients and Colleagues
- Eligible to work in the UK.