Regulatory Engagement Manager

Description:

The Regulatory Engagement Manager (REM) role will be responsible for delivering frontline regulation. Depending on the type of registered provider - Private or Local Authority - the REM will work with registered providers to gain assurance of compliance with the regulatory standards.

The REM's role is to deliver effective engagement for an assigned portfolio of registered providers. The role will support the Senior REM in our engagement with registered providers, carrying out assessments/inspections and investigations to obtain assurance of compliance with the standards.

The REM will carry out both planned and reactive assessments/inspections of registered providers. The REM will work within a team to gather evidence of the provider's compliance. They will analyse the evidence to reach views on the level of assurance we have on standard compliance and make recommendations for regulatory judgements. Where the regulator identifies that improvements are required to support continued compliance, the REM will work with the team to design follow-up regulatory interventions and then work with the provider to ensure improvements are delivered effectively.

The REM will work with Regulation Support Officers to co-ordinate and monitor the delivery of work. The REM may also have responsibility for managing a small team of Regulation Support Officers.

Person specification
 

• Detailed knowledge of the housing sector including the operating and policy context of registered providers, their operational activities and the regulatory landscape
• Experience of delivering results in a regulatory, financial or assurance-based environment
• Ability to evaluate how organisations have applied the principles of good governance and risk management and the risk environment in which providers operate
• Strong analytical and evaluation skills, with ability to exercise sound professional judgement and reach conclusions
• Experience of managing credible relationships with providers at senior levels
• Experience of handling complex and contentious issues with stakeholders in a tactful but robust manner
• Strong oral and written communication skills effective for a wide range of audiences
• An ability to manage a wide portfolio of work, working to competing deadlines and take steps to prioritise work based on risk.
• An understanding and commitment to the co-regulatory approach to regulation.
• The ability to work across team boundaries in a joined-up way
• Able to meet targets, working to service and quality standards
• Salary £48,447 - £53,546
• 35 hour working week
• Defined benefit pension scheme
• 33 days annual leave (in addition to 8 bank holidays)
• Flexible working arrangements (flexi-time, part time, compressed hours, ability to work from home)
• Nuffield 365 health screening check (after six months in post)
• Nuffield gyms discount
• Season ticket loan
• Cycle scheme
• Annual membership for one professional body per year
• 24-hour employee assistance program
• Free eye tests
• Access to exclusive discounts, vouchers, offers and competitions