Description:
As part of the Client Services team, you will work closely with various business functions including sales, operations, and product development to ensure our clients have a seamless experience with Counterparty Manager.
Responsibilities And Impact
- Ensure customers of Counterparty Manager receive first-class service consistent with S&P Global’s expectations
- Actively speak with customers to ensure they understand how to use the functionality of the Counterparty Manager product suite and understand the full capability of Counterparty Manager
- Understand client mapping requirements for data, API, and questionnaire purposes and facilitate entering that information into the system
- Provide front-line daily support for all clients including capture of bugs and enhancements
- Coordinate with various internal business functions, including sales, operations, and development, to resolve client queries
What We’re Looking For
Basic Required Qualifications:
- Ability to work independently while still interacting within an integrated team structure
- Experience with Microsoft Suite of products (Excel, Word, Outlook, etc.)
- Personal initiative and ability to prioritize and multi-task efficiently and effectively
- Bachelor’s degree and experience in Client Support is a plus
- Ability to work a hybrid schedule out of the London office (Flexible 2 days a week in the office)
Additional Preferred Qualifications
- Great listening skills and responses
- Organized and diligent
- Strong analytical and interpersonal skills
- Knowledge of additional foreign languages is a plus