Description:
If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa Overview - GOV.UK (www.gov.uk)
About The Role
- As first point of contact, ensure service users and other visitors receive a friendly and efficient service and that all visits are dealt with promptly and courteously.
- To ensure that admin, record-keeping, and communication within the project are maintained.
- Contribute to the improvement and upkeep of client areas, ensuring that the reception area is welcoming and tidy.
- Contribute to maintaining the client information displayed in the reception area is tidy, current and relevant.
- Encourage service user feedback.
- Providing basic advice and information on the service offer.
- Contribute to managing an effective appointment system, liaising with keyworkers.
- Checking appointments on the CGL information system and book future appointment for service users
- Take messages for staff and update case management contacts where appropriate.
- Support the team in managing/booking appointments via the electronic diary system.
- Maintain accurate records of all contacts on our case management systems.
About you
- Knowledge of general office procedures
- IT literacy including proficiency in word processing, excel spreadsheets and data entry
- Good interpersonal skills and a willingness to work flexibly as part of a team
- The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
- Solid numeric skills
- Good organisational skills
- Confident and effective communication skills, both verbally and in writing
- A professional, empathetic and non-judgmental attitude towards service users
- The ability to respond flexibly to the demands of the post
- The ability to work as a member of a team