Receptionist / Administrator

 

Description:

About the role

 

  • As first point of contact, ensure service users and other visitors receive a friendly and efficient service and that all visits are dealt with promptly and courteously.
  • Contribute to the improvement and upkeep of client areas, ensuring that the reception area is welcoming and tidy.
  • Contribute to maintaining the client information displayed in the reception area is tidy, current and relevant.
  • Encourage service user feedback and the use of the suggestion box to all clients accessing the service.
  • Providing basic advice and information on the service offer.
  • Contribute to managing an effective appointment system, liaising with keyworkers.
  • Checking appointments on the CGL information system and book future appointment for service users
  • Take messages for staff and update case management contacts where appropriate
  • Support the team in managing/booking appointments via the electronic diary system
  • Maintain accurate records of all contacts on our case management systems


About you:

  • Knowledge of general office procedures
  • IT literacy including proficiency in word processing, excel spreadsheets and data entry
  • Good interpersonal skills and a willingness to work flexibly as part of a team
  • The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
  • Solid numeric skills
  • Good organisational skills
  • Confident and effective communication skills, both verbally and in writing
  • A professional, empathetic and non-judgmental attitude towards service users
  • The ability to respond flexibly to the demands of the post
  • The ability to work as a member of a team

Organization Change Grow Live
Industry Secretary / Front Office Jobs
Occupational Category Receptionist
Job Location London,UK
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2024-05-03 6:59 am
Expires on 2025-01-23