Description:
We have an opportunity for an experienced Receptionist to join our team working in our busy reception area. You will be part of a team that prides itself on providing exemplary service to our Patients, Visitors and Colleagues at all times.
Duties & Responsibilities:
- Welcoming, registering and directing patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner and in such a way as to provide confidence and exceed customers’ expectations
- Taking payments
- Admitting surgical patients in accordance with hospital procedures, providing information as appropriate
- Admission/Discharge of patients onto computer system ensuring accuracy of all information
- Operate the hospital switchboard in a professional and efficient manner, ensuring all calls or enquires are responded to in a timely manner
- Undertake various clerical duties including checking of bed status reports, issuing badges for visitors, booking taxis
Who we're looking for:
- Customer Service experience is essential, whether that is in a face-to-face role or via telephone
- Excellent verbal and telephone manner
- IT Literate – Microsoft Office
- Experience of planning work and acting under instruction
- Working as part of a team but the ability to make decisions independently
- Empathy for principles and importance of equality and dignity at work