Reception And Office Assistant

Description:

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms. Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments.

Williams Lea serves clients in 20 countries across four continents and has 7,000 employees worldwide.

The Facilities Team Leader is responsible for managing the facilities service and the onsite team. It is a broad role which involves building and maintaining a productive team and working to tight time schedules. This is a hands-on role and will involve working alongside the team to deliver the overall service.

ABOUT THE ROLE

Williams Lea are looking for a motivated individual to join the operations team to provide a comprehensive front of house reception service and assist with the day to day running of the London office. The role will report into the Operations Assistant and liaise closely with the lead Receptionist. You will undertake general administrative duties and provide a high standard of customer service to employees, visitors, and external contacts. You will be responsible for being knowledgeable on all aspects of the office and wider building, and ensuring guests feel welcomed when visiting the office. The current opportunity is for a reliable self-starter with a ‘can do’ attitude who is willing to roll up their sleeves to deliver the best outcomes for our people.

RECEPTION ACTIVITIES

• Primary responsibility for ensuring adherence to all reception policies and procedures (e.g. security, procurement, health and safety etc.), and working with the Operations Assistant to ensure best practice and continuous improvement
• Required to help maintain a warm and welcoming atmosphere at Reception, ensuring visitors are greeted professionally and efficiently
• Assist in providing a continual presence alongside the Senior Receptionist. Working together to ensure the reception area is continually attended, accounting for lunches and breaks as needed
• Support in the coordination and maintenance of meeting rooms, ensuring maximum availability, avoiding clashes and keeping the area tidy to create the best impression with visitors
• Ensure all incoming and outgoing telephone calls are answered and dealt with courteously and as quickly as possible
• Ordering and picking up lunches for internal meetings
• Responsible for the Reception Manual – ensuring all procedures are documented and updated when changes are made