Quality Operations Project Coordinator

Description:

Responsibilities:

• Facilitate and engage with vendor quality stakeholders.
• Supervise and support quality initiatives at the vendor level in cross-vendor engagements.
• Monitor cross-vendor communications for adherence to guidelines and provide support as necessary.
• Assist in the recruitment, testing, onboarding, and training of LQA specialists.
• Manage various quality operations and processes, including:
• Translation feedback management: Handle requests, relay feedback to vendors, and communicate responses back to stakeholders.
• Maintain linguistic assets: Oversee terminology updates for specific locales, from scoping to task hand-offs and hand-backs, and support Style Guide maintenance.
• LQA task management: Oversee task hand-offs, implement LQA feedback tasks, manage arbitration flows, and aid in root cause analyses, adhering to different LQA schedules.
• Oversee and prioritize a queue for general vendor linguists' inquiries and requirements.
• Generate internal and external quality reports, ensuring the accuracy of internal trackers and sharing quality data with stakeholders as needed.

Minimum Qualifications:

• 3+ years of experience in localization project or quality management, preferably within vendor operations.
• BA/BS in translation, linguistics, or equivalent field.
• Proficiency in localization platforms, file formats, CAT tools, and translation management systems (e.g., SDL Trados Studio, Idiom WorldServer, etc.).
• Clear and efficient communication skills, adaptable to diverse audiences.
• Ability to thrive under pressure, managing multiple projects simultaneously in a dynamic environment.
• Proactive, positive mindset with a solution-oriented approach.
• Ability to navigate ambiguity and adapt to change.