Quality Assurance Officer

Description:

Square 4 Partners is collaborating with a leading and rapidly expanding client within financial services, searching for Quality Assurance Officers to join their team. This opportunity is perfect for individuals enthusiastic about career advancement and eager to be part of a vibrant and growing team.

Key responsibilities:

• Evaluate calls in adherence with FCA guidelines.
• Monitor call volumes, support the Customer Success Team, and identify business trends and risks.
• Performing spot checks and identifying vulnerable calls.
• Collaborating with other stakeholders such as Compliance and Team Leaders.
• Meet designated call sampling targets and timelines while crafting detailed call feedback summaries.

Experience and skills required:

• Thorough understanding of current FCA regulations, consumer duty, outcome testing, and cross-cutting.
• Strong interpersonal skills and understanding of customer-centric values.
• Good work ethic - be a team player and work on your own initiative to meet deadlines.