Description:
Marsh's Claims Operations team is looking forward to welcoming a Senior Business Analyst/Project Manager to the UK team. In this role, you will be part of a broader Claims Program Delivery team, comprised of program managers, project managers and business analysts all working in concert to deliver the Global Claims transformation program. This role is primarily based out of Norwich with occasional travel to London.
Your main priority will be supporting the UK Claims Projects across Technology, Segregation of Duties, Centralisation and Data initiatives. These initiatives are aimed at transforming the way we work across Claims Operations. We are rationalising our global Claims Management processes and will be consolidating legacy systems onto our strategic enterprise Claims platforms. The ideal candidate will have performed a similar role and have extensive experience of systems mapping, gap analysis, data mapping and blueprinting within the insurance sector. The ideal candidate will have had exposure to market leading claims systems such as Guidewire, ClearSight, Origami, Duck Creek etc.
This being a Hybrid role, we will rely on you to deliver the following:
Project Management
- Manages small/medium sized projects within the Claims function or plays a key role within a workstream as part of larger initiatives delivering business outcomes.
- Establishes and manages an appropriate project governance structure and manages all project stakeholders and project team members in the successful delivery of the project, including managing their tasks, project workload, and deadlines.
- Ensures comprehensive requirements are translated into scope documents at the start of the project, and continuously reviews the scope as the project progresses to maintain business alignment to the deliverables. Manages any deviation through strict change control.
- Actively manages all project uncertainties, assumptions, risks, and ensures appropriate escalation of issues and decisions. Lessons Learned on projects are shared with colleagues and recommendations are implemented.
- Liaises with other areas in the organization to secure specialized resources and contributions for the project.
- Interacts and communicates effectively with project teams, third party providers, clients, etc.
Business Analysis:
- Translates business strategies and objectives into business requirements.
- Identifies, verifies and documents functional and operational requirements using requirements management methodology and tools.
- Test and analyse final requirements.
- Develops solution blueprints that incorporate business, technical and data requirements.
- Ensures requirements are communicated effectively to parties responsible for technical development and implementation.
- Manage data and MI reporting requests.
- Helps to develop and deliver training and supplemental materials.
What you need to have:
- Strong BA and/or project management experience having worked on small to medium sized business and technology projects.
- Experience in the insurance domain, particularly in Claims.
- Business Analysis skills to document the “As-Is” and “To-Be” Processes with a strong focus on understanding and improving the customer/client experience.
- Excellent analytical & interpretive skills including documentation of functional and non-functional requirements.
- Strong written and verbal communication
- Experience in using process mapping tools such as Visio & ARIS is preferred.
- Strong data and reporting skills including Power BI