Project And Engagement Manager

 

Description:

We are looking for a highly experienced and skilled project manager (with sales and engagement experience for the FT role) who will help create, execute and evaluate multi project plans and engagement strategies whilst continuously assessing impact and ROI. You will be a driven project manager with a business mind that has a passion for excellence and delivering high quality outputs that show impact. From planning with the Training Manager to developing and delivering project plans with the Head of Training, Training team, SMT and external partners, you will thrive on the smooth running of our training operations.

 

There is also a focus on engagement and sales to fill our courses for the full-time role, with the support and direction of our Head of Marketing and Communications. You will be someone who loves to exceed targets and sales with outreach activities.

 

Please reflect that while this is a highly rewarding role with significant real world impact, grit and resilience is required due to the demands of remote working, the subject matter, fast paced and flexible multi-tasking, and the need for a highly goal and results oriented approach.

 

Main Duties and Responsibilities:

 

• To project manage all our training and services with effective and clear planning, delivery, evaluation and reporting

 

• Manage contract development, communications, budget planning, timelines and reporting to clients and SMT

 

• Identify, nurture, and grow client relationships

 

• Negotiate and influence showing diplomacy, whilst maintaining a firm stance that projects are delivered within our resources and in time

 

• Work successfully in partnership with a range of internal and external staff and other stakeholders

 

• Report on progress of each project ensuring filling all training courses places, including doing engagement activity to fill places against set targets and KPIs.

 

Work with the Head of Finance to ensure we set realistic targets, budgets and ensure we analyse income performance

 

• Work closely with the Training Manager and Head of Training, SMT and wider training team to implement the training strategy and action plans to drive forward and grow our training

 

• Develop action plans with Head of Marketing and Communications for each course and then implement these operationally to drive engagement, increase visibility, sales and income to improve our course sales

 

• Working with the Training Manager to ensure quality assurance across our courses including proofreading documents and overseeing our training Powerpoints

 

• To analyse training evaluation data to identify any risks (such as courses not being filled)

 

• Make recommendations for efficiencies and improve the client experience from initial contact to feedback

 

• To have oversight of and refinement of our systems and processes such as Salesforce and communications

 

• Ensure that all training activities adhere to relevant health and safety regulations, safeguarding, suicide prevention and ethical guidelines

 

• Do any duties to support the Training Manager.