Principal Customer Success Engineer

Description:

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Your Experience
 

• BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field or equivalent military experience required
• Minimum 8 years relevant work experience in pre-sales, post-sales, technical support, consulting or similar roles
• In-depth understanding of networking and security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
• Understanding SASE architecture and value proposition
• Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP)
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)
• Knowledge of Linux (including BASH and Python scripting)
• PCNSA and PCNSE - Mandatory
• Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions
• Excellent consulting and project management skills
• Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both internal and external to the organization
• Highly flexible and adaptable with an ability to multi-task and successfully operate in a fast-paced, continuously evolving and at times ambiguous environment
• Availability to provide after-hours deliverables on a scheduled / non-scheduled basis