Description:
We are a boutique, growing specialist family law firm, who are proud of our people-led culture and collaborative working environment. Whether an employee or client, our motto remains the same – ‘it’s not about us, it’s about you’. With offices in beautiful market towns, Henley-on-Thames and Marlow, and another office location on the radar, it’s an exciting time to join our friendly team and be an integral part of our ambitious trajectory plans.
The role:
Reporting to the Principal, the Practice Manager will oversee and drive the operational aspects of our business, with the primary focus on our people, our financials, and our Sales and Marketing engine.
Responsibilities include:
People
- Build out the People function, with the implementation of policies, procedures, and processes.
- Create an inviting and cohesive employee experience with a heavy focus on culture, diversity, equity, and inclusion.
- Develop HR policies and procedures and maintain compliance efforts.
- Talent acquisition - own the recruitment process including writing job descriptions, preparing, and conducting interviews, offers of employment, and an enhanced 90-day onboarding programme.
- Talent retention – build and retain talent through the implementation of job scorecards, performance review programmes, and talent retention plans, driving high performance and growth mindsets.
- Manage complex employee relations casework including dispute resolutions, disciplinaries, grievances, absence, retirement, and redundancy.
- Manage and continuously review the benefits package for employees.
Financials
- Oversee the company’s financial health through the monitoring of billing activity.
- Cost control – renegotiating contracts, expense management, reporting.
- Debt collection – calling clients for late payments and invoice management.
Sales, Marketing and Business Development
- Be involved in marketing and business development efforts to attract new clients and grow the existing client base.
- Take the lead on following through on business development opportunities.
What you will bring
- A strong record of People Ops experience – ideally with a CIPD Level 5 in HR.
- Excellent verbal and written communication skills, with the ability to influence.
- A calm and pragmatic manner, capable of effectively and empathetically resolving conflict and problems.
- An eye for numbers, with a proven track record in streamlining company costs.
- Highly organised with a flair for detail.
- Strong analytical and problem-solving skills.
- Open to challenging own assumptions and impact, with the ability to pivot actions based on results.
- Transparency, authenticity, and passion.
- A willingness to go the extra mile to deliver value.
- While legal experience may be beneficial, it is not essential for the role.