Description:
Reeds Solicitors are looking for a Police Station Accredited Representative for their central offices covering Reading and Oxford. The Police Station Representative will be covering predominately Loddon Valley and Abingdon Police Station.
Role and Responsibilities:
- Ensure all clients receive an advice call within the requisite time frame.
- Attend clients to provide advice and representation during interviews.
- Complete PACE/Interview Attendance Form and forward to the Police Station Department Administrators, ensuring all dates have been provided.
- Chasing outcomes on files with an e-mail to the case directors.
- Cover the 24hr phone during the day and when required at night and weekends.
- Undertaking a range of continuing professional development (CPD) activities throughout their career.
- Any other duties as directed by the Team Leader or a member of the Management Team.
Person Specification:
- Must have Police Station Accreditation.
- Driving licence and own transport is essential.
- Good communicator in both written and spoken English.
- Excellent client care skills and a commitment to legal aid
- Good communicator in both written and spoken English.
- Have experience of Microsoft Office packages, or willingness to learn.
- Ability to learn and efficiently use case management software.
- Must be proactive in seeking to manage and progress files and apply a consistent attention to detail.
- Excellent time management and organisation skills.
- Resilient with the ability to cope with everchanging priorities.
- A flexible approach and willingness to help, across all teams and departments, with a “can do” attitude.