Platform Engineer (devops)

Description:

This role will require flexible working patterns to cover extended working hours which may include up to 10pm Monday to Friday and 9am to 5pm Saturdays and Sundays.

Responsibilities:

• Provide ongoing support of the infrastructure underlying RM Assessment’s products and services, providing 4th line support for escalated support tickets and requests. Identify root cause issues (and fixes if possible) and work with the development team to drive product improvements.

• Work with technical architects, development leads and project teams to ensure changes to infrastructure and processes align with best practice and with a customer-led focus. Champion the adoption of DevOps processes and new technologies that simplify and enhance our operation.

• Continual Service Improvement – Ensure that the tools, products and skills associated with hosting and service delivery are constantly challenged and updated. Research industry best practice and contribute to the CSI programme within Technical Operations team.

  Represent Technical Operations in other CSI programmes and provide technical assistance and guidance as required.

• Team Support & Knowledge Transfer

  Drive knowledge development throughout the team to ensure that operational knowledge and skills are spread throughout the team.

This team sits in a department of over 80 heads across TOps and PE in all regions. TOps and PE support 40 live customers across e-marking and e-assessment, with an ambitious growth plan.

A Platform Engineer will be expected to work closely with internal customers at all levels within the organisation who develop, support or maintain the hosted applications.

The engineer will have a direct impact on RM’s customers through enhanced system performance and reliability. This role does not involve budget or cost management or line management.