Description:
Our client, an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services, are looking for an experienced Personal Injury Claims Handler to join our growing organisation in either our Salford Quays, Manchester or Haywards Heath, West Sussex office.
Key Responsibilities
- Knowledge of all relevant sections of MOJ Reforms, Civil Procedure Rules, Personal Injury Pre-Action Protocol and Road Traffic Act (as applies in all jurisdictions) and the implications of being RTA/ARTICLE 75 insurer.
- Manage and negotiate (a small caseload) of development files outside own authority limit on strict referral to Senior Personal injury Specialists.
- Manage Third Party Property Damage (TPPD), including credit hire claims, in accordance with FCIM’s procedural requirements and own authority limits.
- Identify and champion potential fraudulent claims and action in accordance with FCIM’s guidelines.
- To Identify and pursue all potential recoveries from the relevant parties.
- To ensure that all files are reserved accurately and promptly in accordance with our reserving philosophy (most likely outcome).
- To be personally responsible for ensuring the reserves fully reflect the level of damages on each file.
- Ensure liability is agreed within existing case law and accident circumstances.
- Effectively negotiate, as appropriate, with customers, suppliers, and all relevant Third-Party representatives.
- To Process and Authorise claim payments as required and in accordance with personal authorities.
- Act as a mentor/buddy and referral point to Personal injury Handlers.
- Assist Colleagues and, as directed, is involved in new starter training.
- Participates in internal audit activity and completes fully Rolling review activity.
- Proactive management, assessment and sign off all litigation including tracking trends and identifying process improvement.
- Ensure that any bodily injury claims which exceed the lar.ge loss criteria are reviewed and promptly reported to the Large Loss team.
- Ensure all continuous improvement ideas are raised via the Team leader or Technical Lead.
- Develop and maintain effective relationships with colleagues and business partners.
- Be responsible for own personal development requirements in specialist area, by attending all training sessions to ensure understanding of technical issues.
- Ensure that all expressions of dissatisfaction are registered in accordance with FCIM’s complaint procedure.
- Achieve all personal objectives, Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s).
- To carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central’s customers and any third parties.
- Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times.
- Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times
- Thorough and effective communication skills, both verbal and written
- Strong Negotiation and influencing skills.
- Excellent time management and organisation skills
- Good assertive skills
- Positively champions FCIMs philosophies and ways of working, is supportive of team leaders and managers to implement change.
- Auditing and coaching skills
- Ability to act as a mentor/develop other and detect training needs.
- Excellent time management and organisation skills with the ability to prioritise work.
- Strong Problem-solving skills with the ability to adopt a logical approach to resolving problems.
- Strong customer service skills
- Good numeracy and literacy skills
- Computer literate
- Good Continuous Improvement tools and techniques
- Ability to identify areas of business improvement.
- Manages Customers expectations and can take difficult calls to prevent escalation.