Personal Assistant / Office Manager

Description:

As the Personal Assistant/Office Manager, you will play a pivotal role in managing administrative tasks, organising schedules, and improving office systems. You will also assist in implementing a CRM system, supporting sales efforts, and following up with clients and architects to ensure ongoing project success.

Key Responsibilities:

• Admin & Diary Management.

• Manage the director’s calendar, appointments, and meetings.

• Handle phone calls, emails, and correspondence.

• Organise travel and accommodation as needed.

• CRM Implementation & Management:

• Assist in implementing and maintaining a CRM system to improve client relations and project tracking.

• Ensure the CRM system is updated with relevant client information and project timelines.

• Sales Support & Client Follow-Up:

• Assist in managing leads, tracking client communications, and ensuring follow-ups.

• Communicate with clients, architects, and suppliers to ensure timely project updates and requirements are met.

• General Office Management:

• Maintain office supplies, equipment, and documents.

• Coordinate with other team members to ensure project timelines are met.

• Occasional Sales & Business Development:

• Assist in preparing presentations, proposals, and quotes for new business opportunities.

• Help manage client relationships and address their needs promptly.

Skills & Qualifications:

• Strong organisational and time-management skills.

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and general office software.

• Experience with CRM systems (or willingness to learn).

• Excellent communication skills – both written and verbal.

• Ability to multitask and stay focused under pressure.

• Previous experience in a similar role is preferred but not essential.

• Experience in the construction industry or with architects would be advantageous.