Operations Manager

 

Description:

We are looking for a self-motivated and experienced Operations Manager to work closely with the Director of Risk & Assurance and Senior Leadership Team to embed and manage effective and robust operational processes and systems across Choose Love. You will be responsible for ensuring compliance with internal policies and procedures, as well as relevant governmental regulatory requirements, including oversight and compliance of Choose Love’s grant making, risk management and fundraising activities.

 

Core Responsibilities

• Work closely with the Programmes Team and Grants & Assurance lead to ensure compliance with our internal grant making, due diligence and reporting procedures and in line with Charity Commission legislation and guidance. Specifically developing systems and checks for ensuring excellent grant making and management and giving assurance to ELT and the Board that processes are robust at every stage.

• Work with the Director of Risk & Assurance and the Programmes Team to ensure comprehensive due diligence is completed on potential Partners, especially those working in high-risk regions or as part of our humanitarian crisis emergency response portfolio.

• Work closely with the Programmes team and Head of Safeguarding to support partners to enhance their risk management capabilities and adherence to best practices.

• Work with the Partnerships team to ensure fundraising activities and events are fully aligned with our ethical fundraising policy, and that due diligence is completed on potential fundraising partners.

• Ensure commercial contracts and MOU’s are in place and adhered to, including outsourced contract(s) for Choose Love merchandise

• Ensure Partners procurement policies and procedures are in line with relevant regulations and Choose Love’s procurement best practice

• Ensure systems and all relevant licences are in place to support the efficient and effective flow of money-in to Choose Love

• Support the Director of Risk & Assurance and SLT to develop and implement operational risk matrices across Choose Love, feeding into the overarching Organisational Risk Register.

• Work with the Finance team to ensure effective systems are in place for recording and monitoring expenses claims in line with the Choose Love Expenses policy.

• Line manages the Grants Manager & Compliance manager

• Write reports to ELT and Board as required.

 

Essential Criteria

• Experience of overseeing and managing effective grant making systems and processes

• Experience of implementing systems to ensure compliance with both internal policies and procedures and external regulatory requirements.

• Experience of risk management

• Experience of commercial contracts, and working within procurement regulations

• Line management experience.

• Ability to communicate effectively with integrity, tact and diplomacy; and build and maintain strong working relationships with external stakeholders.

• Highly developed organisation skills, the ability to prioritise and manage multiple tasks concurrently and meet deadlines.

• Ability to work in a fast paced and growth environment.

• Continually analyse systems and data to assess operational efficiencies and effectiveness across the organisation and recommend VFM improvements to ensure Choose Love is as impactful as possible.

• Excellent communication skills with a demonstrated ability to present and influence credibly and effectively at all levels.

• Self-motivated and highly organised with excellent attention to detail

• Ability to work autonomously and take ownership for your own workload and schedule.

• Experience of managing sensitive and at times confidential information, as well as high-

profile partnerships that may require a level of discretion.

• Committed to embedding an equality diversity and inclusion lens to all your work.

• Commitment to Choose Loves values and working to improve the lives of refugees and

displaced people around the world.

• Ability to travel if required.