Description:
As a Customer Screening Operations Manager you would lead a large team of around 70 investigators, focused on enhanced due diligence, risk assessments, sanctions and adverse media tasks. You would also be directly responsible for a team of team managers and technical subject matter experts, who are responsible for supporting their investigators to complete risk-based, accurate, and efficient financial crime investigations.
You'll take charge of your team's performance, monitor service levels, build a management culture you can be proud of, be a point of escalation for complex challenges, and take appropriate action whenever you see a problem coming - whether it's a service challenge, a risk associated with a financial crime task, or an urgent personal issue.
Every day you will:
- Monitor the day-to-day performance and service position of the Screening operations team, and address identified challenges.
- Ensure the Screening operations team is equipped with effective training and guidance.
- Lead your team to complete risk-based, accurate, and efficient investigations.
- Develop, communicate, and implement operational change.
- Collaborate with a variety of stakeholder teams across the business, including quality assurance, complaints, financial crime risk, hiring, and more.
- Build and maintain a high-performance, agile, and empathetic management culture that is consistent with Monzo's values.
- Manage the personal and professional development of your direct reports.
- Contribute to a strong control environment by minimising breaches and risk events, and resolving operational incidents when they occur.
You should apply if you have:
- Experience in customer screening, also known as "know your customer" investigations.
- Experience leading large operational teams in fraud or financial crime to success.
- Experience analysing management information and building effective response plans.
- Experience presenting to senior management and contextualising results.
- Experience leading the implementation of change projects in operational teams.
- A good understanding of financial crime laws and regulation in the UK.
- Excellent management skills, with a track record of developing leaders.
- Strong verbal and written communication skills.