Office Assistant

Description:

The post-holder will be the primary contact for face-to-face, telephone and email enquiries received by the International Office and will work closely with the Office Manager as well as provide administrative support to the Director International, the five Teams across the International Office including the Overseas Offices (and occasionally across the Division and University).

The post holder will support the development and delivery of the International Office’s objectives and administratively support the work of the various projects and activities.

You will be expected to:

• Deliver a great customer service: welcoming and assisting internal and external visitors, answering queries by phone, email, and in-person whilst being culturally aware (including occasional reception cover for the Division).
• Manage purchasing and logistical requirements: managing all purchases, invoicing and deliveries for the team, ensuring sufficient stock levels of all required items
• Support the team; Together with Office Manager assisting with/overseeing/maintaining office processes and procedures including but not limited to: on-boarding and off-boarding staff, office and storage maintenance, health and safety, cleanliness, various bookings and reservations and when additional help is needed (including events, annual leave cover, essential support during busy periods)
• Problem solve and work independently; Solve queries including those of a more complex nature, judging when to refer or involve others; and working with minimal supervision.

You should apply if

The International Office are passionate about the work they do so are looking for like-minded individuals to join the team. The work is varied, stimulating and interesting, however fast-paced, and challenging at times - with changing priorities throughout the year.

You should apply if you exemplify flexibility, adaptability, highly developed organisational skills, multi-tasking in a fast-paced environment.

To succeed in this role, it is advantageous to have a good understanding and experience of dealing with people from different cultural backgrounds. Having a track record of high-quality customer service is desirable.

Previous experience of working in a customer-focused administrative or international role as well as having experience of administrative work within the Higher Education sector is desirable.