Description:
We are currently seeking a highly skilled NOC Engineer, to join our Network Practice; within our team in our NOC Team. This is a hybrid position but you will be required to attend our HQ office one day a week, based in the City of London area.
What you’ll be doing:
- Working in our Network Operations Centre as a 2nd line Network Support Engineer.
- Diagnose and solve 2nd line problems and incidents with limited supervision and within SLAs.
- Monitor ticket queues, multitask, and prioritise work by shifting focus as and when required.
- Troubleshoot system and network problems , ID root cause and escalate when appropriately.
- Work closely with the 3rd Line team to resolve complex problems.
- Administer and maintain customer infrastructure via change control.
- Perform RMAs, software upgrades and patch management, for several vendors.
- Create technical documents, diagrams, and SOPs whilst maintaining the company's knowledge base.
- Administer and maintain end user accounts, permissions, access rights and inventory.
- Support our Services delivery function by generating appropriate reporting.
- Working with other areas of the business to support the deployment of new products or tools.