Network Operations Center Engineer

 

Description:

We are currently seeking a highly skilled NOC Engineer, to join our Network Practice; within our team in our NOC Team. This is a hybrid position but you will be required to attend our HQ office one day a week, based in the City of London area.

 

What you’ll be doing:

  • Working in our Network Operations Centre as a 2nd line Network Support Engineer.
  • Diagnose and solve 2nd line problems and incidents with limited supervision and within SLAs.
  • Monitor ticket queues, multitask, and prioritise work by shifting focus as and when required.
  • Troubleshoot system and network problems , ID root cause and escalate when appropriately.
  • Work closely with the 3rd Line team to resolve complex problems.
  • Administer and maintain customer infrastructure via change control.
  • Perform RMAs, software upgrades and patch management, for several vendors.
  • Create technical documents, diagrams, and SOPs whilst maintaining the company's knowledge base.
  • Administer and maintain end user accounts, permissions, access rights and inventory.
  • Support our Services delivery function by generating appropriate reporting.
  • Working with other areas of the business to support the deployment of new products or tools.

Organization OpticoreIT
Industry Engineering Jobs
Occupational Category Network Operations Center Engineer
Job Location London,UK
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2024-07-22 5:25 pm
Expires on 2025-01-22