Description:
This position involves providing consultancy, training, and support for SIMS and Arbor products. The post holder will be responsible for:
- Supporting the SIMS and Arbor platforms.
- Creating and delivering training materials.
- Offering exceptional support and guidance to over 700+ schools alongside an experienced team.
The ideal candidate should have prior experience in Assessment within a Primary or Secondary School setting. Their role will involve advising schools on issues related to pupil attainment and school effectiveness using the specified software service packages. They will work both remotely (via phone and internet) and face-to-face with schools, providing training on product modules from basic to advanced levels.
Additionally, the post holder should have experience in Exams and Assessment provision, preferably with knowledge of advanced reporting. Their service delivery should align with agreed standards, and they will collaborate with internal teams and external organizations, including Local Authorities and software providers.
Job Title
MIS Advisory Officer- SIMs
Job Description
What you’ll be doing:
- To resolve problems relating to SIMS and ARBOR support, in a timely and effective way by telephone, remote support or site visit.
- To assist in the design and delivery of technical training and seminars to Entrust customers, users and staff.
- To have specific Assessment knowledge (both primary and secondary) in ARBOR and/or SIMS systems
- Advance revenue opportunities through awareness of customer requirements and through effective marketing of all available support services
- Maintain an awareness of the services, LA or Department of Education developments and relevant legislation, statutory obligations and advise customers (and/or partners) accordingly.
- To provide a range of SIMS consultancy, on-site school support, office based and remote support and training services to schools. Encouraging the development of customer skills and championing the most effective use of SIMS software to both raise pupil attainment and improve school effectiveness.
- Deliver training as required to a wide range of ability levels.
- Ensure appropriate communication with customers and users where there are problems with, or changes to the delivery of their support services.
What We Are Looking For
- Proven experience in a related role
- Experience of SIMS/SIMS PRIMARY, Arbor or similar packages
- Experience of Reporting functions within similar packages, alongside broader functionality
- The ability to develop, design and update training materials, documentation and key information within specific subject areas and disseminate to both customers and Capita Entrust colleagues through the appropriate lines of communication.
- Excellent analytical and problem solving skills
- Professional approach with a positive attitude to delivering high quality work
- Strong communication skills – both verbal and written communication and a good telephone manner
- Excellent knowledge of Microsoft Office and cloud based services– i.e. Office 365, Google