Description:
To provide an efficient and effective service to the consultants, liaising with other members of the department to provide a quality service to all clients.
Accountabilities/Activities
- Liaise with consultants, patients and relevant departments regarding bookings for admission and appointments arranging relevant records/x-rays/images/scans as appropriate.
- Type dictated letters and operation and clinic notes, file and update notes and compile notes when necessary including pathology results.
- Arrange completion of claim forms with relevant consultant where necessary, invoice patients or other recipients for consultant’s fees and log payment received where applicable. Maintain account records and chase overdue payments as appropriate.
- Deal with telephone enquiries in an appropriate manner maintaining a customer focus.
- Engender and maintain good working relationships with consultants, liaising with other members of the department i.e. clinic appointment officers, administration officer, nursing staff and admissions staff.
- Ensure consultants’ information is up to date and correct. Any changes to be passed to relevant department.
- Chase results in time for appointments from both internal and external resources.
- Regularly check pending results to ensure all information is available in a timely manner.
- Collect information and complete spreadsheets for monthly consultant charges.
Qualifications, Training And Experience
Completed basic secondary education
Essential
- Typing/audio skills – RSA Standard
- Experience working in a team
- Organisational and communication skills
- PC skills
- Knowledge of medical terminology
Desirable
- Medical secretary diploma
- Previous work in medical field
- 2 years experience