Manager Customer Solutions

Description:

The manager will collaborate to deliver strong commercial and customer focused outcomes, delivering new platform capabilities that will enhance resiliency, improve customer experience, drive product innovation and reduce the risks associated with legacy processing systems. Underpinned by a strong risk decision making framework and knowledge of regulatory compliance.

Main Responsibilities:

• Supporting the Senior Manager to develop, shape and deliver the commercial objectives for products, setting stretching goals, managing performance, and contributing to major strategic change that impacts the Group’s Critical Debit Cards & Payments Processes.

• Use data to help make informed decisions, to shape our approach, considerations, and risk appetite as we transition from legacy to new architecture and develop new products to enhance customer experience and business commercials.

• Maintain a strong risk management approach, assessing and mitigating risks in alignment with Group's policies and legal obligations. Take ownership of risk decisions and leverage regulatory expertise to ensure that our products comply with regulations such as Consumer Duty & PSRs.

• Work closely with the Lab and Product Owners, to create a roadmap and prioritised backlog of change, to benefit both customers and the organisation.

• Ensure solutions are mobile first, personalised and add value by implementing the Consumer Relationships strategy.

• Understand the product market, demonstrating clear understanding of customer, market, conduct, regulatory and competitor trends.

What you'll need

• You’ll be Customer Centric - Promoting value of customer outcomes with team and peers and ensuring work efforts achieve these. Anticipating customers' needs and using customer insights to present targeted, integrated, and outcome-focused solutions and opportunities. Leading cross-functional teams to apply the customer-centric product mindset, ensuring quality performance and innovation to deliver successful products.

• You’ll be Commercially Driven - Robust and committed focus on business performance ensuring our products meet our customers’ needs and support our growth strategy and business objective to build deep customer relationships.

• You’ll understand our Control and Regulatory environment - Understanding the regulatory environment and applies knowledge of the relevant rules to their product decisions. Ensuring we deliver great customer outcomes that meet with regulatory requirements. Identifying, measuring, managing, monitoring, & reporting on risks.

• You’ll have a Product Innovation & Development mindset – Applying the relevant customer, business and market analysis methodology to understand the customer and market landscape and translate the understanding into new and innovative product ideas. Uses varied experience to support the product to delivery and market.

• You’ll be Product Delivery focused – Defining the product roadmap and managing end-to-end product development. Using your varied experience to drive the design and development team to deliver quality product at pace.

We’ll be looking for these skills and experiences. But we know careers, like life, don’t always go in a straight line. So, if you don’t have all of the above, but think you’ve got what it takes, get in touch. We’re hiring for attitude, experience, and expertise in equal measure.