Description:
As a complete SaaS solution, SAS Customer Intelligence 360 is a multichannel marketing hub that takes marketers beyond a traditional customer data platform with market-leading advanced audience creation, targeting and activation.
SAS Customer Intelligence R&D division produces leading-edge solutions for multichannel marketing with advanced audience creation, targeting and activation. The Customer Intelligence team is looking for a manager, that will be responsible for the management and prioritization of Customer Intelligence 360 software development projects and resources to ensure the achievement of department, division, and corporate objectives.
As a Manager, Customer Intelligence, you will:
- Organizes, develops, prioritizes, and assigns resources to deliver high quality, testable and scalable software solutions within established timelines, while adhering to R&D best practices and processes.
- Leads development project designs and enforces technical standards to ensure solutions execute correctly across various supported environments (i.e. browsers, devices, operating systems).
- Proactively leads and solicits the involvement of other project stakeholders (e.g. managers, developers, user interface and visual designers, product managers) to ensure implementation satisfies functional requirements and is consistent with established R&D standards.
- Manages and leads project scoping and scheduling; tracks progress of individual tasks and alerts executive management and stakeholders of concerns meeting schedules, while following established R&D standards.
- Manages product quality standards by ensuring functional, unit and performance testing is comprehensive and thorough; works closely with development and testing teams to verify test plans. Organizes, prioritizes and assigns resources to implement and resolve code changes related to enhancements, redesigns and/or bug fixes.
- Maintains accountability for the entire life cycle of the code including support for both internal and external consumers.
- Ensures the veracity of design and technical documentation to satisfy both internal and external consumers.
- Contributes to product or project direction through collaboration with Product Management, Marketing, Sales, Customers, and others within SAS.
- Provides technical leadership as appropriate for projects and to the team through mentoring, training, and managing the activities of the team.
- Manages all aspects of the department including teamwork, performance management, feedback, professional growth through collaboration with SAS human resources, SAS education and executive leadership.
Additional Responsibilities
- Responsible for tactical management of CI 360 Audience functional area of Customer Intelligence 360 Solution.
- Works with senior management to develop, prioritize, and assign project objectives and responsibilities to individual resources.
- Mentors, trains, and manages the daily activities of the team.
- May collaborate with product marketing, management, and others to refine product/project direction.
- Engages with upper management in major decisions and complex issues.