Manager

Description:

This demanding and fast-moving position requires someone who is agile, fearless in taking the lead while collaborating.

What You'll Do

Customer Management:

Owns strategic operational relationships with several major client accounts and assigned territories, aka digital media retailers such as SKY, Amazon, Rakuten, Apple, etc.; demonstrating a bias to action and pro-active communication to foster a robust and collaborative partnership
Strategize directly with digital retailers to address day-to-day needs/issues, implement promotions and non-standard initiatives, long-term forecasting, expansions, and new launch plans
Understands client's priorities and strategies while providing support and service to client accounts, ensuring comprehensive product fulfillment, delivery resolution and service after close of sale/contract confirmation.
Ensures the achievement of deal/contractual goals and, ultimately, company revenue recognition
Sets and manages the expectations of clients, regarding all material types: avails and content media. Identifies and resolves technical and operational issues that hinder the execution of deals
Serve as SME specializing in Digital platform customer specifications, cultivate a deep understanding of each retailer's culture, capabilities, and storefront experience to maximize revenue-generating initiatives and optimize product placement

Storefront Territory Execution

Lead execution and delivery of avails, video, audio, subtitle, artwork and metadata assets in adherence to SPHE and customer specifications by leading cross functionally, exercising project management skills and delegating appropriately to achieve on-time, accurate release of SPHE content
Constantly meeting and supervising deadlines using Sony’s various systems including PRISM, BOP, Partner Portals
Project manage new customer onboarding and launches liaising with partners, internal servicing and Account teams to understand and document requirements and timelines
Handle and drive communication of digital internal release schedule and pricing to partners via reporting and business-to-business integrations

Territory Management

Leverage robust, evolving expertise of territory best practices and Digital Retailer specifications to influence and guide business/territories on release strategy and pro-actively address regional release schedule challenges and nuances
Project Lead for TDAM as part of Commercial Team and virtual Territory team executing strategic directives and fiscal targets for each territory/region such as release info data pertaining to each title release.
Anticipate partner needs with key Account Management leads as Digital strategy evolves quickly, adapt to the changes required and drive/create new processes to support that change.
Proactively define, communicate key process and system requirements to Account Management to ensure execution success; manage expectations accordingly
Participate in custom RVOD release planning with SPT on deal nuances and requirements
Drive and enhance workflows based on key learnings on new windows/early windows and other experimental release patterns
Oversight of process and execution of territory work
Set up and maintenance of Client Profile for all retailers in designated regions, including partnering with Servicing to complete retailer requirements.
Maintain pre-check/day of storefront checks for the EMEA markets and communicating with key commercial and marketing stakeholders.
Guide localization decisions based on regional expertise

Cross-functional Team/Dept Execution

Work with and direct internal/external teams to execute marketing, merchandising and promotional efforts aimed at driving transactions on key digital launches, drafting opportunities, seasonal/holiday-based campaigns, bundling/voucher initiatives, etc.
Partner with Programming teams to ensure accurate VIG, avail assignments and territory intentions.
Analyze anticipated throughput and implement strategies to account for seasonal fluctuations in releasing patterns and Retailer operations.

Process & Systems improvement (PRISM, BOP, etc)

With Director and/or rest of Client Services, represent TVOD team across Systems & Workflow and IT initiatives, driving roadmap of our team’s short-midterm goals re: best practices and automated workflows between Sony and its business partners/retailers
Partner with IT, Systems & Workflow teams and process stakeholders to create stories and continually enhance systems and processes (PRISM, Project Diamond, HUB, etc.)
Understanding of external clients’ portals and system functions, ability to provide insight or suggestions on how they can collaborate with Sony and achieve success.
As part of the core team, embrace adoption of Digital Standards and Best Practices as they mature/evolve (ex, EIDR, EMA Avails, IMF, Common Media Manifest, ALID)
Understand and act as an advocate core business data automation and Roadmap

New initiative execution

Create and drive project plans to meet business/initiative goals, includes internal/external partnerships
Drive proper execution with agility and specialized knowledge of non-standard title releases, promotions, pre-orders, etc. as business experiments with shorter release windows