Library Services Adviser

Description:

The library provides a modern, comprehensive service in support of teaching, learning and research, blending the provision of traditional services with a flexible and innovative approach to service delivery.

Join our Cambridge team answering first line enquiries which include basic IT enquiries. You will be timetabled for frontline enquiry work and customer support which is provided in person, by telephone, and online via email or chat. A proportion of your time will be spent working on stock tasks including checking lists, scanning books and articles, and buying then logging new items of stock as it arrives. You’ll participate in a range of other tasks relating to the circulation of our stock and management of our spaces, as well as other duties and projects on a rotational basis.

Experience And Skills We Are Looking For
 

• Excellent interpersonal skills and enjoy working in a customer focussed environment
• IT literate with good knowledge of Microsoft Office applications
• Flexible approach with problem solving skills
• Must have previous experience working in a customer service environment