Description:
This is an amazing opportunity to join a luxury financial services organisation as a pioneer of creating fantastic digital experiences for the prestigious luxury segment.
As a Digital Experience Lead, you will be responsible for leading the digital sales, services and adoption improvement for the products. You will use marketing and data insights to drive emerging themes and trends, as well as be the champion for implementing initiatives that compliment the overall strategy.
You will be responsible for:
- Leading the improvement of the sales and services channels and products
- Leading and motivating a team of experience managers
- Ensuring the sales processes deliver fair outcomes for customers
- Channeling your creativity to ensure that all sales processes deliver tangible outcomes whilst delighting customers
- Playing an active part in developing and engaging with the strategic roadmap across channels and products
- Be risk aware and ensure that products are compliant with appropriate regulations
- Influence and negotiate with senior stakeholders and collaborate across marketing and analytics
The successful person should be:
- A product evangelist with customer experience (CX) at the heart of all decision making
- An innovator who loves creating amazing consumer products
- An experience focussed Lead who has delivered products with measurable uplifts in end to end experience and performance
- Dynamic!
- Be passionate about making a difference; you will be given a great platform for delivering positive digital banking experiences
- An inspiring leader who can take people on a journey. Someone that can tell a product story, backed up with insight.