Description:
Customer Banking Services (CBS) sits within Technology Operations of our CIO function and is responsible for supporting the bank’s Digital Banking Platform. Our team is responsible for deployments of project changes to the iB platform and at the same time providing technical support, maintenance, and improvement of the underlying technical estate across all environments involved in software delivery lifecycle. This is crucial to the organisation’s strategy to be a fully digitized bank and improve our customer experience thus contributing to our purpose of Making you happier about money.
The CBS team are currently supporting the banks cloud adoption strategy, with several services now being developed onto Azure. We are seeking someone with experience of running and migrating applications to Azure. This role is about leading the team towards operational excellence within an Azure cloud environment.
What You’ll Be Doing…
- Accountable for the operational support and management of the bank’s cloud platform, providing technology leadership within CBS, being accountable for technical decision-making within the team, and for developing and maintaining the technical capability of the team.
- Responsible for the introduction of controlled rapid change to the platforms, working with the CBS Lead Tech Consultants, Lead Digital Support Engineers, architects, and infrastructure designers to ensure that operational requirements are effectively defined and applied in the platform designs. The role holder is also responsible for identifying, analysing, quantifying, and communicating technical risk within the bank’s cloud platform.
- Contributing to customer satisfaction and returns by ensuring that the cloud products are available and performant.
- A cultural lead and inspiration for the team with role model, Enterprise Behaviours.
- Leading the team ensuring all tasks are completed to recognised and expected standards.
- Translating strategy into tactical action plans, effectively communicating, and delegating to the team.
- Supporting our services through the proactive identification of risk and swift resolution of live issues while maintaining excellent customer service.
- Driving and participating in lessons learned, supporting implementation of improvements to mitigate further issues arising.
- Producing and updating technical schematics and documentation as components are delivered or changed, to ensure an accurate picture of the landscape for all environments.
We need you to have…
- Significant experience of managing production service across an Azure cloud platform.
- Significant experience of providing technical leadership during transformational change.
- Experience of Azure cloud platform architecture and design.
- Experience of monitoring tools, frameworks, and processes (AppDynamics, Dynatrace and cloud native)
- Experience prioritising multiple activities in a rapidly changing environment with good problem-solving skills.
- Experience of facilitating groups of technical people.
- Experience of making applications operationally excellent on azure.
- Good technical knowledge of the Testing, Environments, Implementation and App Support experience.
- Ability to work to challenging timescales and deliver to planned schedules.
- Migrating applications from on premise to Azure.
It’s a bonus if you have but not essential…
- Experience of Process Improvements and Lean Methodology.
- Experience in the Financial Services industry
- Experience of leading transformational change in a technology context.
- Experience of a range of cloud platform architecture and design (out with Azure).