Key Account Manager

Description:

Our client is dedicated to the creation and supply of innovative pharmaceutical products. In Europe, they focus on two areas: In the cardiovascular space, their strong portfolio of medicines reflects a long-standing commitment and shows that they care for every heartbeat.

In this key promotional role you will orchestrate customer experience and act as the primary point of contact for a set of Healthcare Professionals (HCPs) across primary and secondary care.

You will deliver personalised customer experience based on data insight through customer journeys that are integrated across multiple channels as well as functions.

Key responsibilities include:

• Engage with assigned customers through different (omni) channels, including in-person and remote interactions (symposia, face to face visits, virtual calls, or meetings)
• Collaborate effectively with different functions (medical, market access, analytics etc.,) to ensure an optimised customer experience
• Build value-oriented relationships with HCPs and develops deep understanding of their needs
• Monitors accounts to have 360°view (incl. environmental overview, sales data, market share, last activity, email responses)
• Co-create and lead the implementation of account plans and review progress by setting milestones and KPI’s

This is an outstanding opportunity to build your career in an environment where you will have full accountability and visibility along with excellent rewards and recognition.

The ideal candidate will be able to:

• Demonstrate proven sales success and with excellent knowledge within their Local Health Economy
• Advanced ability to identify and map customers and their respective influence maps within your ICS and territory
• Experience using data insights to decide next actions to enhance customer experience
• Ability to deliver scientific content
• ABPI Qualified
• Focused on and curious about customer needs
• Development and growth mindset
• Good at prospecting (find new contacts)
• Analytical and data driven