Description:
We are seeking an Administrative Support Assistant to join our team and provide quality service in support of Account Executives/Brokers. The primary responsibility of this role is to ensure optimum account retention and growth through efficient administrative support.
Responsibilities
- Provide administrative support under the guidance of senior staff.
- Compile accurate policy documentation to assist the team.
- Collaborate with the technical operations function to maintain good credit control and minimize bad debt.
- Adhere to AJG Professional Standards Manual and statutory requirements, with a focus on Managing Client Information, Whistle Blowing, and Treating Customers Fairly.
- Follow internal policies and procedures, as well as applicable laws, rules, regulations, good governance, and Gallagher's shared values, with a client-centric approach.
Qualifications
- Educated to A-Level standard or equivalent.
- Basic knowledge of general insurance (London Market/Lloyd’s and Industry) products and services.
- Desirable insurance administration experience in a commercial setting.
- Experience working towards targets within a regulated, measurable framework and achieving SLAs.
- Risk-awareness in handling customer information.
- Demonstrated experience in building rapport.
- Ability to identify potential risks/issues and seek advice/consultation when necessary.
- Diligent and process-driven, with a focus on meeting deadlines.
- Excellent communication and interpersonal skills.
- Strong planning and analytical abilities.
- High level of accuracy and attention to detail.
- Proactive in assisting team members.
- Advanced proficiency in MS Office.
- Must be eligible to work in the UK.