Description:
We have fantastic career development opportunities and a structured and rewarding Professional Development and Training Scheme.
Your duties and responsibilities in this role will consist of:
- Respond to Helpdesk requests remotely.
- Help desk calls –taking help desk calls, logging and tracking calls.
- Hardware and software repairs in a workshop facility.
- Installation of hardware and software.
- Carry out network documentation and reporting.
- Assisting with sourcing spare parts and replacement equipment.
- Assisting Technical team with maintenance tasks and installs.
Qualifications:
- 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths).
Skills Required:
- Must have a Valid UK Driving license and use of a car as you will need to travel to the schools we work with.
- All appointments are subject to a satisfactory enhanced DBS disclosure.
Personal qualities:
- Clear and concise telephone manner.
- Reliable and able to work both with and without guidance.
- Able to explain issues and resolutions to customers with varying technical skills.
- Ability to work within a team – ensuring knowledge is shared.
- Knowledge of networking wired and wireless.
- General IT hardware and software skills.
- A basic understanding of cloud technology.