Description:
As IT Technical Support Analyst at Airbus Helicopters UK will be required to undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption. You will also be expected to act as first line support for all helpdesk requests and incidents.
Main responsibilities
- Face to face, telephone and email support
- Purchase, Configure, install and maintain desktop and laptop PCs
- Support of Telephone Systems
- Configuration of telephone handsets
- Support of audio visual equipment, projectors and Video Conference facilities
- Manage the resolution of issues, problems, service requests and changes via the AHUK Helpdesk tool
- Audit of computers to ensure all software is authorised and licensed
- Maintain an inventory/database of IT hardware and software
- Liaise with third party IT support Companies and vendors
- Support Other AHUK Offices as required
- Any other IM or IM Admin related tasks.
- Working to defined standards and procedures
Knowledge and Skills
Essential
- Strong expertise in supporting Windows based PC’s and servers
- Windows Desktop (Enterprise)
- MS Office & MS Products
- Google G-Suite
Desirable
- Windows Server
- MS Exchange
- Firewalls (Checkpoint, PALO ALTO)
- Active Directory
- Networking
- Telephony
- IT Security
- Virtualisation (Vmware)
- MDM Platforms
- Mobile Phone Support (IOS & Android)
Essential
Education, Qualifications or Training
- A Qualification in IT (A+ or MCSE)
- Proven experience in a Technical support environment
- Able to obtain SC Clearance
Desirable
- Computer science related degree
- Working knowledge of other IT operating systems
- Experience working in a secure environment
About You
- Able to work using own initiative
- Able to see issues and apply a troubleshooting approach to problem management and resolution
- Able to communicate both written and verbally to other teams and team members as well as other members of the business at all levels.
Additional Requirements
- Due to the nature of this position you will require DBS Security Clearance and be eligible for SC clearance.
- Applicants must meet any/all requirements of Export Compliance Regulations.