It Support Technician

Description:

We're combining over 10 years of professional training expertise with the latest VR technology to create gamified learning. We're a Series A business, with all the fun of a start-up and the perks of a more established company. We're growing, and we want you to be a part of it, helping us provide a consistent and exceptional support experience.

As an IT Support Technician, you'll be working on first and second line support, such as

• Being the first port of call for our employees for any tech issues.
• Remote management of devices, user accounts and access.
• Onboarding new starters with the correct tech set up.
• Logging activities on a service desk system.
• Managing hardware stock, vendor relationships and digital signage.
• Supporting major incident process.

We'd love to hear from you, if you have...

• At least 1 year experience in a similar role, providing first line tech support for Windows and Office 365/Microsoft.
• Experience with ITIL based ticketing system and ITSM.
• Exceptional problem solving and customer service skills.
• Active Directory Administrator.
• Tech savvy

What's in it for you?
 

• The opportunity to join a team in it's early stages, and grow the team in the future
• £1,000 learning and development budget
• Private Healthcare
• Access to unlimited therapy sessions and wellbeing support ‍️
• Pension
• 25 days annual leave +3 days off if the office closes over Christmas and additional birthday day off.