Description:
Our client is building a unique IT support business and are therefore looking for an experienced, flexible, and ambitious IT support desk team leader to join the business at an early stage and shape the development and structure of the team whilst being hands-on in the early stages as the business grows.
You will ideally have had both 1st / 2nd line support and some team leader / escalations experience and be able to seamlessly swap from hands-on support to leading a team of 1st / 2nd line technicians. You should also be able to demonstrate an investment in your own career with qualifications such as ITIL, CompTIA or Microsoft / Apple completed.
Adaptability and flexibility will be key here as well as the ability to listen, triage, fix and communicate technical support issues across a range of B2C scenarios.
All the usual skills apply; an ability to be forensic in your approach, establish and fix problems, deliver an impressive SLA level and create a great customer experience for a wide range of clients.
Responsibilities
Role
To apply for this IT Support Team Leader role, you will need previous experience in a similar role. You will also require the following:
Organization | True Worth · |
Industry | IT / Telecom / Software Jobs |
Occupational Category | IT Support Team Leader |
Job Location | Manchester,UK |
Shift Type | Morning |
Job Type | Full Time |
Gender | No Preference |
Career Level | Intermediate |
Experience | 2 Years |
Posted at | 2023-10-26 10:36 am |
Expires on | 2025-01-24 |