Description:
A fantastic opportunity has arisen for an IT Service Lifecycle Manager / IT Service Manager to join our Birmingham-based client on an initial 6-month contract. This role is crucial in ensuring IT services align with business needs, strategic objectives, and compliance standards.
Key Responsibilities:
- Lead the Service Lifecycle process to ensure new and existing services are scalable, sustainable, and aligned with business needs.
- Oversee the service portfolio, ensuring up-to-date and accurate information is maintained.
- Manage Release Management processes, ensuring software and service releases are planned, tested, and deployed with minimal disruption.
- Coordinate across teams to ensure releases are executed according to schedule, with thorough testing, validation, and stakeholder communication.
- Lead Change Management processes, ensuring changes to services, systems, and infrastructure are controlled, executed, and reviewed effectively.
- Facilitate Change Advisory Board (CAB) meetings, ensuring changes are assessed, approved, and prioritized appropriately.
Candidate Requirements:
✔️ Certified ITIL Foundation v4 (preferred), Advanced ITIL certifications (preferred).
✔️ Minimum of 7 years of experience in IT Service Management.
✔️ At least 3 years in a leadership or managerial role, overseeing ITIL processes such as:
- Service Design
- Service Portfolio Management
- Service Transition
- Release Management
- Change Management
✔️ Expertise in end-to-end IT service lifecycle management.
✔️ Strong experience in Change Management and Release Management, including:
- Risk Management
- Stakeholder Communication
- Post-Implementation Review
✔️ Knowledge of industry regulations, compliance standards, and governance frameworks.
✔️ Proficiency with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms.
✔️ Excellent communication skills to manage expectations with stakeholders and third parties.
Contract Details:
📌 Inside IR35 (Contract-based role)
📌 Initial contract: 6 months
📌 Location: Birmingham