It Service Desk Technician

Description:

We work towards excellence every day and our team members are committed to delivering the very best outcomes for the people we support. Our dynamic and flexible service is tailored to the specific needs of the individual, making it easier to live, learn and be part of a world adapting to change.

The Role

The Percy Hedley Foundation is looking for an enthusiastic and motivated individual with experience supporting the use of computers and information technology to join its developing IT Team. Working alongside a small team of IT professionals you will be providing first- and second-line IT support and service to colleagues across the Foundation who are supporting disabled people to achieve their ambitions.

Reporting to the User Support Manager you will provide advice and hands on IT support across the Foundation’s three sites at Forest Hall, Jesmond and Killingworth. Managing a case load of IT requests through our helpdesk system, you will troubleshoot faults, commission new equipment and install software, ensuring a high quality of IT provision in our services.

Your contribution will enable the Foundation’s work delivering education, care, therapy and support that makes such a difference to the lives of disabled children, young people and adults.

Our ideal candidate is a good team player and will:

• Have experience providing IT support and troubleshooting IT problems on Windows operating systems and common applications such as Microsoft Office
• Be a good communicator, with an understanding of what makes good customer service
• Have a proactive, can-do attitude and a solutions-focused approach to work