It Service Desk Technician

Description:

The Percy Hedley Foundation is looking for an enthusiastic and motivated individual with experience supporting the use of computers and information technology to join its developing IT Team. Working alongside a small team of IT professionals you will be providing first- and second-line IT support and service to colleagues across the Foundation who are supporting disabled people to achieve their ambitions.

Reporting to the User Support Manager you will provide advice and hands on IT support across the Foundation’s three sites at Forest Hall, Jesmond and Killingworth. Managing a case load of IT requests through our helpdesk system, you will troubleshoot faults, commission new equipment and install software, ensuring a high quality of IT provision in our services.

Your contribution will enable the Foundation’s work delivering education, care, therapy and support that makes such a difference to the lives of disabled children, young people and adults.

Our ideal candidate is a good team player and will:

• Have experience providing IT support and troubleshooting IT problems on Windows operating systems and common applications such as Microsoft Office
• Be a good communicator, with an understanding of what makes good customer service
• Have a proactive, can-do attitude and a solutions-focused approach to work

This is an exciting time to join our IT Team as it begins the next phase of its development as part of a new Technology Strategy, supporting a programme of transformation across the Foundation which is introducing of new technologies, services and ways of working.