Description:
We are currently seeking a skilled IT Operations Specialist to join our dynamic team. The successful candidate will play a pivotal role in managing the movement of assets, coordinating service tickets, and ensuring efficient asset management processes. If you are passionate about IT operations and possess good skill set in asset management and coordination, we encourage you to apply.
Key Responsibilities
- Manage the movement of assets within the organisation, ensuring proper tracking and documentation.
- Maintain accurate records of equipment movements, including shipping and receiving activities.
- Coordinate break-fix activities, liaising with internal teams and external vendors as necessary.
- Perform grading of returned equipment against agreed-upon processes, ensuring compliance with standards and protocols.
- Collaborate with cross-functional teams to optimise asset management procedures and enhance operational efficiency.
- Utilise Service Now platform to effectively manage and prioritise service tickets, ensuring timely resolution of IT issues.
- Execute IMACD (Install, Move, Add, Change, Disposal) processes with precision and efficiency.
- Contribute to the development and implementation of best practices for IT operations and asset management.
You will be successful in this role if you have:
- Understanding and experience of entry-level IT operations
- Excellent organizational and multitasking skills, with the ability to manage multiple priorities effectively.
- Exceptional communication and interpersonal skills, with a collaborative approach to problem-solving.
- Detail-oriented mindset with a commitment to accuracy and quality.
- Ability to thrive in a fast-paced environment and adapt to evolving business needs.