Description:
You will be responsible for:
- Manage both incidents and requests within the Service Management tool, and effectively manage call volumes and escalations.
- Maintaining the Office 365 Hybrid Environment, carrying out daily tasks and day to day maintenance.
- Responding to any security related issues, such as Spam or Malware infected mail, phishing attacks etc.
- Resolving any issues with mail flow from Exchange On-Prem environment to Office 365 or vice versa.
- Responding to any messaging related issues provided by the Service Desk or escalating if required.
- Assist in Project work to optimise or implement new technology or solutions in Office 365 / Exchange.
- Lead customer workshops, training sessions, and collaborative meetings with stakeholders.
- Communicate complex technical information clearly to both technical and non-technical stakeholders.
We want to hear from you if you have:
- Experience in Administering and Troubleshooting Office 365
- Experience in diagnosing Messaging issues by reviewing NDR’s and message headers, running Message traces etc.
- Experience in supporting all Office 365 Services such as SharePoint Online, Yammer, Teams, and Power Automate.
- Experience in Troubleshooting Microsoft applications, particularly Outlook.
- Good PowerShell Skills
- Have some understanding of Reporting in Office 365.
- Experience in Managing an AADConnect environment.
- Experience supporting and maintaining MS Windows Servers in an Active Directory environment.
- Experience of working effectively and positively in a busy, pressurised environment.
- Be willing and able to attain SC clearance.