It Analyst

Description:

Do you want to work for a company whose purpose is to improve society by considering social outcomes, and to transform businesses, communities, and opportunities for its employees?

At Mott MacDonald we are committed to our employees and their growth, and our People Program is our investment in your success. If you join Mott MacDonald there will be opportunities for you to progress to specialist IT roles in applications management, software development, networking, cloud technologies or security.

Working closely with the 4th line Productivity Applications team, you will help to resolve incidents, problems and assist with implementing change.

This role will be based in our Global IT Operations Centre based in Newcastle. The Productivity Applications Team play a pivotal role in ensuring that our applications perform to a high level while adhering to Mott MacDonald's policies and procedures.

Key Duties and Responsibilities
 

• Provide support to Productivity Applications team.
• Deliver an outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication.
• Work closely with the wider Applications teams helping to define support requirements and improvements to service across Productivity Applications.
• Act as a technical support analyst within the team - for complex support issues and critical situations in the owned technology areas
• Assists in improving the Productivity Applications team, proposes and drives forward improvement initiatives.
• Identify problems through analysing incident patterns and suggest enhancements to continually improve our services.
• Understand the critical needs of the business and escalate urgent issues to minimise the impact to the business and employee productivity.
• Ensure the IT solutions we deliver comply with Mott MacDonald standards, policies and any regulation; this includes adhering to our internal governance.