Description:
An important role within the organisation, the ISBN Advisor has to work collaboratively with our publisher clients and internal teams. The successful candidate will need to be able to manage a number of competing priorities to ensure that ISBN allocations are managed promptly and ensure that a high standard of client service is maintained.
Demands a highly motivated and well-organised individual who is capable of being part of a team. Critically, must be able to convey complex information in a clear and concise manner. .
Tasks And Responsibilities
- Ensure that ISBN and SAN clients receive a high standard of customer service
- Support the Registration Service Manager in achieving the budgeted revenue
- Have a detailed knowledge of the ISBN Standard, including any updates or revisions
- Use the expert knowledge of the ISBN Standard to respond effectively to publisher enquiries via phone and email
- Complete the work allocated by the Registration Services Manager
- Process the ISBN Store daily files
- Process manual ISBN applications
- Process ISBN reissue requests
- Have a detailed knowledge of the SAN and GLN standards
- Process SAN applications
- Provide advice and feedback to internal teams requiring ISBN expertise
- Represent the ISBN Agency and the ISBN Standard in client meetings as required
- Make appropriate publisher and imprint name changes
- Maintain the organisational database
- Maintain a good and active relationship with the International ISBN Agency
- Liaise with the International ISBN Agency for the provision of new ISBN prefixes as required
- Attend the International ISBN Agency Online AGM
- Contribute to the monthly International ISBN Agency report cleanse
- Ensure that the ISBN Store contains the appropriate number of ISBN prefix blocks to cover allocations
- Support the Registration Services Manager in the creation of support materials to communicate ISBN Agency policies and guidelines
- Test ISBN Store developments
- Attend weekly team meetings and other meeting as appropriate to the role
Qualifications
- 5 GCSEs, including English
- Publishing knowledge or relevant Book Trade experience a definite advantage
- Excellent communication and interpersonal skills
- Thorough attention to detail
- Good organisational skills
- A passion for first-rate customer service
- Proficient use of: e-mail, Excel and Microsoft 365