Infrastructure Engineer

Description:

An Exciting opportunity has arisen to join an award winning team within a MSP based in the South West of England. This role will provide onsite, and some hybrid technical support for one of their largest clients. The ideal candidate will have excellent analytical and technical skills as well as being able to communicate effectively to customers. They will also need to be able to work autonomously as well as collaborate well within the on-site team.

Role & Responsibilities:

• Respond effectively to queries and complete in a timely manner
• Take ownership of the tickets allocated in the system queue and resolve without escalation
• Work closely with the 2nd Line Engineers to ensure accurate troubleshooting
• Effectively collaborate with team members to ensure personal and team goals are met
• Report potential client facing risks
• Liaise with other teams to maintain fluidity and functionality
• Ensure Service Level Agreements (SLAs) are met
• Troubleshoot, maintain and support a variety of systems and software
• Prioritise and manage several issues simultaneously
• Provide excellent customer service

Essential Skills & Experience:

• Strong MS Windows knowledge
• SSCM / Intune knowledge
• Experience with Office 365
• Experience administering Linux operating systems and integration with MS Windows desktop and server
• Strong knowledge of VMWare
• SAN setup and administration
• Networking skills in LAN & WAN
• PowerShell scripting experience